Conflict Resolution Training

CONFLICT RESOLUTION TRAINING

What is Conflict Management?

Conflict in the workplace is inevitable, either between you and your customers, or you and your colleagues. There might be different people with different needs, goals and priorities, and sometimes it’s not possible to reach a mutually satisfying outcome. It can get intense, unfriendly, and often aggressive. But conflict isn’t a bad thing. What matters is how it is resolved, and good conflict resolution techniques make all the difference.

Conflict Management (or conflict resolution) means effectively dealing with difficult people and situations. We teach you how what you say and how you say it and what you do and how you do it affects the outcome of a situation, and even if you don’t get what you want, you can still be in control of what happens.

Contact us to find out how much our conflict management training costs and to book your course

Conflict Management Training

We offer conflict management training at your office or venue, or at our training headquarters in Havant, Hampshire. At the end of the course you will be able to:

  • Understand the principles behind conflict management
  • Recognise the common characteristics of all angry confrontations
  • Identify, assess and reduce risk in conflict situations
  • Communicate effectively in difficult situations and maintain your composure
  • Develop and use problem solving strategies for conflict resolution
  • Manage unpredictable situations that involve drugs, alcohol or mental health issues
  • Let go of your emotions after conflict and move on

Contact us to find out how much our conflict management training costs and to book your course!

 

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