Conflict Management
This course is designed to provide the information needed to gain the basic knowledge of Conflict Management so, on successful completion of the course the candidate, will be able to better respond to difficult situations.
Who is the course for?
Anyone fulfilling a customer fronting role.
Anyone fulfilling a customer fronting role.
Assessment method
Course assessment is achieved through 1 30 question multiple choice exam.
Course assessment is achieved through 1 30 question multiple choice exam.
How much does the course cost?
POA
POA
Course structure
The Course is delivered in 1 Unit:
The Course is delivered in 1 Unit:
- Unit 1 – Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
Pass marks
None
None
Course duration
1 day.
1 day.
Our Accreditations
