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Conflict Management

This course is designed to provide the information needed to gain the basic knowledge of Conflict Management so, on successful completion of the course the candidate, will be able to better respond to difficult situations.

Better response to difficult situations.

Who is the course for?

Anyone fulfilling a customer fronting role.
Assessment method

Course assessment is achieved through 1 30 question multiple choice exam.
How much does the course cost?

Course structure

The Course is delivered in 1 Unit:
  • Unit 1 – Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public
Pass marks

Course duration

1 day.

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